so i work at donatos (pizza chain that originated in Ohio, but they’re all over the us now) and we get SLAMMED during holidays because, of course we do. we’re relatively busy during the dinner rush (5-6) and i finish making a salad and go to put it in the little fridge we have up front that holds our 20 oz and 2 liter pops. my coworker and gm are helping customers up front, and i hear some dude who’s EASILY pushing 60 yell “DO YOU UNDERSTAND WHY I WOULD BE FRUSTRATED?!?!??” and i immediately think “well, he’s clearly in the wrong here” and walk back to my station. my gm breaks it down later, because this dude yells for 15 minutes before finally taking his order and leaving; this guy was threatening to SUE US, because the total in-store was $3 more than the total in our app. dude pushing 60. yelling at a woman who is at least 34 years younger than him because of $3!!!!! so obviously i text all this to the gc i have with my sister and my parents and i got a great response back: